eLearning quizzes add value to any employee LMS training course. They give learners an idea of how well they are comprehending the information being presented to them, and they provide administrators with insights about a learner’s training progress. Online learning quizzes drive knowledge retention by helping to reinforce what an employee has already learned in an eLearning course module. Additionally, they help to break up eLearning courses, prevent boredom, and increase learner engagement. For all these reasons and more, every online course should include eLearning quizzes created using best practices.
Ready to create eLearning quizzes for your online employee training that get results, such as increased learner engagement and knowledge retention? Here are a few ways to get started:
A great way to make an eLearning quiz more effective is to assign weights to quiz questions. Weighted questions help administrators accurately assess learner progress, giving them the information they need to help learners succeed in training. And because your quiz should contain various question types, weighing the questions allows you to assign specific values depending on how challenging the question is. For example, open response questions should be worth more points than basic multiple choice questions.
Related blog: Increase Employee Engagement by Avoiding These 3 eLearning Mistakes
Most employers hope that their employees won’t walk away from online employee training with basic knowledge about something. They also want them to exhibit behavioral change as a result of training. To promote behavioral change, quiz learners on the behaviors you want them to adopt that were mentioned in training, not just facts and figures the training cited.
For example, say a sales employee is participating in a customer service course. The course may inform learners that 96 percent of consumers claim customer service informs their brand loyalty.1 The course may also suggest strategies for delivering better customer service, such as practicing active listening by summarizing what you just heard from a customer, then repeating it back to the customer.
When writing quiz questions, make sure you ask employees about the behaviors you want them to adopt: “What should you do immediately after listening to a customer state their concerns?” Avoid simply asking them about the facts they learned: “What percentage of customers are loyal to brands that exhibit good customer service?” This strategy will immediately improve a quiz and increase learner engagement.
3. Customize feedback to each quiz question
Customizing the feedback learners will receive from each quiz question is a surefire way to optimize eLearning quizzes. You can decrease the time it takes to do this by keeping feedback succinct, restricting it to 1-2 sentences. By customizing feedback, you will help learners find answers to quiz questions. For example, when creating customized feedback, give learners a clue of where in the course they can find the correct answer to the question. Keep in mind that they may feel overwhelmed with all the information in the online training course and need a little extra help locating answers. And as they go back through the course to find the right answers, they will likely experience greater knowledge retention and interest in the content.
Related Reading: How to Gather and Use Feedback to Improve Corporate Training
By assigning weights to quiz questions, quizzing learners on behaviors you want them to adopt, and customizing feedback to quiz questions, you can create fun eLearning quizzes that increase learner engagement. But the key to ensuring eLearning quizzes are highly engaging is keeping them succinct. Don’t be long-winded with any aspect of a quiz. Keep the quiz itself relatively short, as well as quiz questions and feedback. Steering clear of industry-specific jargon can further help to simplify your eLearning quizzes and make them more interesting to learners.
Interested in learning more about best practices surrounding training gamification? Read our blog “3 Best Practices for Employee Training Gamification” or contact TOPYX to request a personalized LMS demo today.
References:
[1] https://www.customerthermometer.com/customer-service/customer-service-and-satisfaction-statistics-for-2020/